Elderly and disabled people who were trapped in their upper-floor homes after being left with a broken lift for a week will not receive compensation from their housing provider.
In August, people living at Saxon Court in North Walsham were trapped upstairs when the lift at the retirement housing complex was closed off for seven days.
It meant the occupants, who are all over the age of 65 and rely on walkers, wheelchairs and scooters to get around, were unable to leave their homes - saying it "caused absolute hell".
However - despite demanding compensation from their housing provider Victory Homes, which is part of Flagship Group, after saying their rent had gone up this year - people living there are not set to receive any money back.
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A Victory Homes spokesperson said: "Following the lift issues earlier this year we held an engagement event for affected residents, expressing our sincere apologies in a full letter of apology and outlining our proactive measures to prevent future occurrences."
In the letter sent to residents, the housing provider said "our service to you wasn’t good enough", and that it would "learn from our mistakes".
It said a fault with the lift lighting, the subsequent wait for a replacement part, and a "breakdown in communication" was the reason for the lift being closed for so long.
The housing provider recently received another complaint from a Saxon Court occupant, who has been waiting two-and-a-half months to have a leak in his bathroom ceiling fixed.
David Ryall, 68, who has lived there for the last five years, said he has been waiting more than ten weeks for the repairs - despite contractors coming out to his home eight times.
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A Victory Homes spokesperson said: “Due to the complexity of this issue, which involves both Mr Ryall and a neighbouring flat, we have had to attend multiple times to fully investigate the source of the leak.
“We would like to assure Mr Ryall that this will be dealt with as quickly as possible, and to extend our sincere apologies for any inconvenience or distress caused by this."
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